For a regulated bank like Ujjivan SFB, customer communication isn’t just service—it’s a compliance requirement. The bank needed to send instant transactional alerts for account activity (deposits, withdrawals, etc.) and statutory notifications such as interest rate or policy updates, at very high volume. Any delay or delivery failure could create regulatory exposure, increase operational effort, and weaken customer trust especially when customers expect immediate confirmation of sensitive financial activity.

Ujjivan SFB partnered with Times Mobile to implement a high-throughput transactional SMS gateway designed for speed and reliability at scale. The solution used dedicated transactional routes with priority routing, helping messages avoid congestion from non-critical traffic and ensuring that mandatory banking alerts reached customers quickly and consistently. This enabled dependable delivery for both transactional security alerts and statutory communications, strengthening transparency and compliance across the bank’s pan-India operations.

With Times Mobile’s infrastructure, Ujjivan SFB was able to handle multi-million SMS messages every month while maintaining ~92% delivery reliability. The bank improved the dependability of customer notifications, helping reinforce regulatory compliance, reduce risk from missed statutory updates, and strengthen customer confidence through real-time transaction communication.